If you have questions or concerns regarding this statement, you should first contact Jo Bell Cummings at firstname.lastname@example.org.
COLLECTION OF INFORMATION
In order to use the The Healing Essence website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by The Healing Essence is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from The Healing Essence customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
All transactions are processed by a third party provider, Stripe or PayPal.
If you purchase a product or service from us, we may request certain personally identifiable information from you. Upon purchase you will immediately receive an email confirming your purchase and a later email to confirm shipping. You may be required to provide contact information such as name, email, and postal address and you will be redirected through to Stripe or Paypal who deal with any transactions made on The Healing Essence website. You may be required to provide financial information such as credit card number, expiration date to purchase your product or service. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
REFUNDS & RETURNS POLICY
Due to the nature of our products and services we do not offer a refund or returns policy. If for any reason you are not completely satisfied with your purchase please email us at firstname.lastname@example.org.
The Healing Essence will not be responsible for parcels lost or damaged in transit if you choose not to insure.
The Healing Essence uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
The Healing Essence does share personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased. These third parties are prohibited from using your personally identifiable information for any other purpose. The Healing Essence does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
We strive to ensure the security, integrity and privacy of personal information submitted to our website is maintained, and we periodically update our security measures in light of current technologies.
Links on the The Healing Essence site to external entities are not covered within this policy. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please do be aware that we are no responsible for the privacy practises of other websites. The terms and conditions set out in this privacy statement only cover the domain name of www.thehealingessence.com.au.
The Healing Essence will use the information you provide on the mailing list sign-up form to be in touch with you and to provide updates and marketing. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by emailing us directly. We will always treat your information with respect. By clicking ‘Subscribe’ you agree that we may process your information in accordance with these terms.